Make sure charging dock is plugged in and blue charge light is illuminated. Check that handheld vacuum unit is installed properly onto mopstick. Ensure proper alignment when placing stick vacuum into charging & storage dock. Make sure metal contacts on bottom of mopstick head are free from dust & debris. If needed, clean them with a cloth or the included maintenance brush so they can make solid metal-to-metal connection with the charging pins on the base.
Models: STEVA+ STP010 / VAC+ VAP010